Troubleshooting: REDCap Log-In

Find the right next step if you haven't received a log-in, or are having trouble using one.

SurgWeek‑2 log-in flowchart Log-in troubleshooting pathway for the SurgWeek‑2 study: three problem routes if a log-in has been received, and three role-specific pathways if not. Log-in issues Have you received a log-in? * Yes — I have a log-in Forgot my password Reset your password REDCap password reset Forgot my username Email the study team surgweek@contacts.bham.ac.uk Logged in but unsure what to do Watch the tutorials Co-Lead selection Mini-Team registration Collect patient data While you wait for your log-in → Collect data in paper format No — not received What is your role? Local collaborator Co-Lead Hospital lead Confirm selection ** Find your hospital lead Confirm selection ** Find your hospital lead Confirm selection ** Find your national lead Wait 72 hours Wait 72 hours Wait 72 hours Check Spam/Junk Folder Check Spam/Junk Folder Check Spam/Junk Folder Still nothing? Email ussurgweek@contacts.bham.ac.uk Still nothing? Email ussurgweek@contacts.bham.ac.uk Still nothing? Email ussurgweek@contacts.bham.ac.uk * SurgWeek‑2 log-ins end in .sw2 for most collaborators, or .sw for a small number. A username in any other format is not a log-in for this study. ** Confirm selection — if you signed up for either Co-Lead or Mini-Team collaborator, the hospital lead must first select you on REDCap. Check in with your hospital lead before contacting the study team.

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